TERMS AND CONDITIONS

 

 

Website users and customers are encouraged to read the terms and conditions, especially before making a purchase.  

 

 

 PURCHASING INFORMATION
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation note to say your order has been noted. Unless you cancel your order you will be sent an e-mail to confirm the goods have been dispatched.

 

PRODUCT CARE

Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products. Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing and damage. Remove jewellery when doing households tasks. Avoid impact with hard surfaces as much as possible.

When not in use, keep your piece of jewellery in the box that is provided when you place an order ensure that your items are protected. Make-up, perfume & hairspray all contain chemicals which may dull the finish of your jewellery. Gently wipe the jewellery with a soft cloth after each wear to remove make-up and oils (from skin). Coil chains gently to prevent damage in storage. Don't yank or pull chains.

 

HOW TO CARE FOR YOUR JEWELLERY

  • Please note that some pieces do contain nickel free and may cause allergic reaction as the jewellery may not contain real gold or silver therefore general discolouration may occur also

  • You can preserve the life of your piece by keeping it away from water, oils and any other liquid/chemical substances.

 

PAYMENT

  • Payments can be made through Stripe, a secure payment system.  

  •  All reasonable care to make sure the Site secure. All credit/debit card transactions on this site are processed using Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.

 

SHIPPING TO THE UK

  • Once your order is confirmed via email items will be dispatched within approximately 1-3 working days

  • Paquita Ruby ships via 1st Class Royal Mail Recorded Delivery - Confirmation of processing and dispatch times will be provided via email

 

SHIPPING OUTSIDE THE UK

  • I ship throughout the EU, USA & beyond

 

REFUNDS, EXCHANGES & RETURNS

  • Paquita Ruby does not offer exchanges or refunds. So please make sure you are happy with your purchase.  Unless we are at fault.

  • If your purchase has broken within the 10 days, Please contact me through my contact page.

  • Please note that I make Bespoke handmade jewellery — therefore our products are limited and stocked accordingly. Meaning that Imay or may not have the product which you originally purchased.

  • Paquita Ruby reserves the right to refuse exchanges — with sending jewellery back it must be accompanied by a copy of the original invoice.

  • Due to hygiene purposes, earrings cannot be returned under any circumstances unless an order has transit issues, or has broken within 10 days of purchase.